Industry Recognition for Responsible AI and CX Innovations
Talkdesk has made significant advancements in AI, focusing on ethical practices and industry-specific solutions.
Through responsible AI, Talkdesk addresses concerns like bias and inaccuracies.
Achievements and Innovations in CX
Under CEO Tiago Paiva, Talkdesk has led the AI revolution in customer experience.
Talkdesk CX Cloud™ introduced in 2018, continuously improves self-service and agent-assisted features.
Pioneering Industry-Specific Solutions
Paiva launched Talkdesk Industry Experience Clouds™ in 2021 to cater to diverse sectors.
These platforms enhance customer engagement for banks, healthcare providers, and retailers.
Groundbreaking GenAI Developments
Talkdesk keeps innovating with GenAI solutions like Talkdesk Ascend Connect and Talkdesk Autopilot for Banking.
These tools enhance CX strategies through better analytics and sentiment analysis.
AI Breakthrough Awards Recognition
Tiago Paiva was honored as the Best AI Company CEO by AI Breakthrough.
This award acknowledges his efforts in advancing ethical AI and improving CX.
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