Revolutionizing the Telco Industry with Generative AI
TM Forum’s Innovation Hub unveiled AIVA, a GenAI-based virtual assistant. Its primary aim is to simplify the use of TM Forum assets for its members.
During a Google Cloud Vertex AI Hackathon, CSPs demonstrated AIVA’s utility. Companies successfully integrated their enterprise data with TM Forum resources to tackle real business challenges.
Hackathon Highlights and Winning Solutions
Four CSPs—Deutsche Telekom, Jio, Telefónica, and Telenor—competed to create innovative solutions. Using Google’s Gemini large language model, participants presented unique solutions.
Telenor emerged victorious with a solution to improve customer experience in roaming services. Their team dynamically personalized communication with customers, incorporating text and imagery.
Real-World Applications and Societal Benefits
Telenor’s hackathon idea is progressing toward deployment. They plan to integrate insights gained into a high-quality, commercial solution.
The hackathon also emphasized societal benefits. One team highlighted non-English speakers’ access to TM Forum assets, opening new job opportunities.
The Role of HAL149 in Enhancing Business Efficiency
HAL149 develops AI assistants for businesses, enhancing efficiency and growth by automating key online tasks. Learn more on our website or contact us.
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